Return & Refund Policy
Thanks for shopping at StrongTek. We take pride in the products we provide, and your satisfaction is our top priority!
Unused items, purchased directly from www.Strong-Tek.com, may be returned for an exchange or refund within 30 days of shipment. (Sorry, we cannot refund return charges to our warehouse).
• Item was purchased directly from www.Strong-Tek.com
• Item is unused, in original packaging, and in the same condition that it was received (excluding manufacturing defects)
• Proof of purchase must be provided
• Any returns received outside of our 30 Day Return Policy will be subject to a restocking fee
• A 15% of surcharge will be applied if the return is from outside the continental US.
HOW TO PROCESS A RETURN/EXCHANGE
1. Be sure your item fits our standards for return eligibility (listed above)
2. Contact Customer Service at firstname.lastname@example.org to obtain an RMA (Return Merchandise Authorization) number. Returns cannot be accepted without this number. After 30 days, your RMA is no longer valid.
3. Include your RMA number inside of your package, or printed clearly on the return label, and return to:
StrongTek Returns Department
6255 N. Hollywood BlvdSuite 100
North Las Vegas NV 89115
• Refunds will be issued to the original credit card used for purchase.
• Refunds cannot be issued back to a credit card after 90 days; store credit will be given.
• Please allow 14 days to receive and process your return. We will credit the value of the items returned to your credit card or issue a store credit, depending on original payment method.